Yes, I am an angry guy. I yell at other drivers. I roll my eyes when I have to stand in line for more than two minutes. I complain about Wall Street’s greedy executives, out-of-touch politicians, and our local newscast idiots, with their pancake makeup, chiseled cheekbones, and chirpy laughter. Stuff that doesn’t work—especially business technology—is at the top of the list of things that make me angry. Computer equipment and software were the sixth most-complained-about category at the Federal Trade Commission in 2007.